Sunday,Apr 20 2014
Categories



FOR FIRST TIME VISITORS
PAYMENT OPTIONS
SHIPPING

YOUR ACCOUNT
SPECIAL FEATURES
CUSTOMER SUPPORT

WARRANTIES & GUARANTEES OF GOODS SOLD ON SIFYMALL.COM
   
Welcome to Sifymall, India's largest online store. Top
What we offer, is a wide range of brands, products and gift certificates. Coupled with some really great shopping deals to check out on.
You'll find your shopping experience at Sifymall really simple. All because Sifymall allows you to shop the way you always do.
It's like shopping in any new store. Just allow yourself a short while to get familiar with all the categories and features in the mall. Soon you'll realize, online shopping has never been so convenient and safe.
As soon as you're ready, take the first step to a unique online experience, by registering yourself as a Sifymall customer.
Registration - so simple, so easy! Top
By registering yourself as Sifymall customer, you can shop and schedule deliveries online - any time of day or night
Registering also entitles you to all the special, exciting features of Sifymall:
  • Track the status of your orders
  • Use various types of personal shopping lists
  • Maintain your account (details like your e-mail ID, normal delivery address, etc.)
Register now as a Sifymall customer! All you invest is a few minutes, just once, to complete our registration form.
Of course, your personal information is very carefully handled. You'll find details in our Privacy Policy.
Registering is not essential to browse the thousands of products in Sifymall. You need to register only when you wish to buy!
Find What You Want Top
The joy of online shopping is finding exactly what you want, when you want it!
Sifymall is designed to help you do just that, effortlessly!
Using the Category Search
Here's how you can find any product in Sifymall, using our exhaustive classification :
  1. Go to the "Find Products" section on the left hand side of the page.
  2. Click on a category you choose. For example, if you're looking for Men's Business Shirts, click on 'Apparel'.
  3. This will normally take you to a sub-category, where you can make a further selection.
  4. Go all the way down to the category of product/s you're looking for. In the event you click on 'Apparel', then click on 'Men', then on ' Business Shirts'. You will be shown a complete selection of all Men's Business Shirts available in Sifymall).
  5. On reaching the page where the chosen category of products are displayed (like say, Men's Business shirts), shortlist your choice by selecting the attributes displayed on the top of this page (once again in the the case of shirts, select Stripes design; all colours; size 40; price range Rs.750 - 1250).
  6. Once you've short-listed a selection, you can choose what you want to buy, simply by clicking the "Buy" sign, next to the product chosen.
  7. For additional information on your product of choice, click on the 'more' button before buying.
  8. Clicking on the "Buy" button will add the chosen product to your shopping cart.
Using the Keyword Search
In addition to our Category Search , you can use our intelligent keyword search facility, to quickly get to what you want to buy.
Simply enter the name of the product you want to check out in the search box at the top of the page. Let's say 'wrinkle free Allen Solly shirts'.
You will be shown a selection of products matching the description you entered.
You can choose what exactly you want to buy.
Gift Certificates - surprise somebody you love! Top
Sifymall provides an extensive array of Gift Certificates, redeemable at some of the best stores across the top cities of India.
More importantly, our Gift Certificates also give the privileged recipient, the freedom of choice! That makes it a double gifting experience for you.
Ordering a Gift Certificate
  1. Click on the "Gift Certificates" link at the top of the page.
  2. You will be taken to a "Gift Certificate" page.
  3. First choose the city where you want the Gift Certificate to be redeemed ( i.e. city where the recipient resides - eg. Bangalore).
  4. You will then be shown the stores in that city from whom you can order a gift certificate.
  5. Choose a store - you will then be shown the denominations of gift certificates available for that store.
  6. Choose the denomination of gift certificate you want to be sent. For some stores, where there are no fixed denominations, you need to enter the value of the gift certificate you want to purchase.
  7. After selecting the denomination, enter other details of gifting - name of recipient, gift message and your name.
  8. After entering all details, check out and relax!
  9. The gift certificate will be securely delivered to the happy and surprised recipient.
Placing an Order - fast, secure! Top
Ordering at Sifymall is fast and secure. Click here to learn more about our security guarantee.
Taxes, Duties & other charges Top
Sales tax Information :
Sales tax on any purchase on SifyMall.com is included in the prices shown to you and not charged additionally apart from the price.
Customs and Import Duties Information :
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from SifyMall.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Other Charges :
For all domestic orders any other charges like Octroi, etc. are not charged on you additionally.
Just follow these simple steps to place your order:
  1. To buy a product ( i.e. to add a product to your shopping cart), click the "Add to Cart" button next the product chosen.
  2. After you've finished shopping (i.e. after you have added all the products you want to buy to the shopping cart), click the "View Cart" button inside the My Account Box at the top-left corner of your screen.
  3. You will be shown a complete list of all the products you have chosen to buy, including the individual prices, the promotions you are eligible for, and total value of the order.
  4. To pay for the order, click the "Check Out" button.
Cancelling an Order Top
You may cancel any item from an order that has not yet entered the shipping process, through
My Account --> Tracking Order Status
To do so, go to My Account, select the "Order Status" link, and select an order. From there you will be able to click the "Cancel Order" link, your order can be cancelled online. Please note that you can only cancel an order completely and not specific items of your order.
If you wish to cancel any specific items in your order, then please write to us by sending us feedback and let us know how you would like to change your order. We will do our best to fulfill your request.
Checkout and Paying for your Order Top
When you click on "Checkout", you will be asked to fill in your shipping details: i.e., your address, telephone no. and e-mail ID.
In case of gift orders, you need to provide the delivery address, recipient e-mail ID and a gift message, if any, in addition to the above.
You're now ready for payment!
Sifymall provides you the flexibility of multiple payment options to pay for the products you have chosen to buy. These include:
  1. Visa, Master and American Express credit cards, including e-cards.
  2. Internet bank account transfers, in the case of HDFC Net Banking and ICICI Infinity customers
  3. Citibank Suvidha
  4. Cash On Delivery (COD) in select cities - this facility is not available for gift orders
Choose your payment option from the dropdown menu, by clicking on it.
Paying by Credit Card Top
We accept Visa, Master and American Express credit cards, including e-cards.
If you're paying by a Visa Card / Master / American Express (i.e. if you have chosen Visa as your payment option), you will be serviced by our payment gateway, where you can enter your credit card number and expiry date.
Please note that, in the case of Visa cards, your credit card details are NOT entered in Sifymall server, but only on the Citibank / ICICI server.
Hence, we neither capture your credit card details nor store them in our server.
You can however, safely enter your entire credit card number and expiry date via our secure server, which encrypts all submitted information.
The Sifymall Safe Shopping Guarantee protects you while you shop at Sifymall.com.
At Sifymall you never have to worry about credit card safety.
Note: For international (Non-Indian) bank issued credit card transactions, you might incur a nominal service fee / exchange fee. This fee is not levied by Sifymall or by our bank. This fee is levied by your Credit Card issuing bank. Hence no claims for this would be entertained by SifyMall
Paying By Cash on Delivery Top
For deliveries in selected cities we accept orders on Cash On Delivery ( COD ) basis.
In cases where an order is placed, an authorized representative will contact you, personally or over telephone, to confirm the order.
After the order is confirmed, it will be processed.
Orders once confirmed, cannot be cancelled.
Paying by Internet bank transfer Top
Customers of HDFC Net Banking and ICICI Infinity can pay through their net bank accounts for purchases made on Sifymall. Clicking on either of these payment options will take you to the respective bank's web site, where you can proceed with money transfers for products bought at Sifymall.
Once you have made the payment, your shopping is complete and you can sign out. Sifymall will send you an order confirmation via e-mail.
An account is automatically created for you once you place your first order, so you won't have to enter all the information again when you order next. All you need to do is to simply enter your user ID and password
Delivery Times Top
To find out when your order will reach you or the recipient, you need to consider the dispatch lead time for the product (i.e. the time it takes to dispatch the product) and the shipping time.
Dispatch Lead Time for each product sold at Sifymall is indicated on the site, as "usually ships in __ days.
Shipping time, the time taken by the courier to deliver, varies from 1 to 3 days. So, Delivery Time = Dispatch Lead Time + Shipping Time.
For example, many shirts on our site tell you "ships in 5 days". If you order one of these shirts, you can expect delivery in about 7 days after you placed the order.
   
Tracking Order Status Top
Once you have placed an order and it has been accepted, you can track the status of all pending orders with the click of a mouse. Here's how:
  1. Type in your User ID & password at Sifymall.
  2. In the "My Account" box on the top left hand side of the screen, click on "Order Status".
  3. Then click on the orders who want to check the status of and you will see the latest status of your orders.
There are many ways in which you can track the status of your orders - by order number, the last 3 pending orders, orders between two dates and all orders!
   
Sifymall Safe Shopping Guarantee Top
The Sifymall Safe Shopping Guarantee protects you while you shop at Sifymall.com, so you never have to worry about credit card safety.
No questions asked! We guarantee every transaction you make at Sifymall.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card if you've shopped at Sifymall.com.
You'll be one of the many customers who have safely shopped with us without credit card fraud. If, however, you're still concerned about using of your credit card, please use other payment methods.
Why shopping at Sifymall is safe!
  • Safe Payment Gateway: When you pay by Visa / Master / American Express card at Sifymall.com, the credit card details are entered by you directly on the Bank secure server and are not captured or stored anywhere else.
  • Safe Technology: Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Using your credit card on the Internet is an issue!
Your problem is easily solved!
Sifymall offers you multiple payment options. You can pay by bank transfer through your net banking account. Currently, this facility is available with Citibank Suvidha, HDFC Net Banking, UTI Banking, Centurion Bank, Wallet365, Citibank Account, Federal Bank and ICICI Infinity.
Otherwise, avail of our Cash On Delivery (COD) facility, available for delivery in selected cities
COD is available only for own purchases and not for gift purchases.
 
Our Guarantee
  1. In case of fraudulent charges to your credit card linked to shopping at our site, Sifymall.com will cover the entire liability for you. Sifymall.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Sifymall.com while using the secure server.
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
   
Tips on browsing Sifymall Top
Use the navigation bars at the top and left of your Sifymall page(s) to shop with ease.
Use the search box at the top and bottom of the page to find the products you are looking for, quickly and easily. The boxes on the left help you drill down the categories you want to shop; you will also find lists of brands & stores on the left, relevant to the category you have reached by drilling down. Clicking on one, you will be taken to the respective brand or store page.
Other navigation tips:
  • Each page in the mall will have links to other relevant or linked parts of the store. Normally, such links will be in blue font.
  • A link is also indicated by a hand icon when the mouse moves over the link
  • Clicking the "back" button on your browser's toolbar will take you back to the previous page.
  • Use the grey scroll bar on the right hand side of your screen to move up and down through the current page.
My Account
A personal account is automatically created for you, once you place your first order in Sifymall. This means :
  • You won't have to enter all the information again when you order the next time.
  • Your registration with Sifymall gives you this special facility to maintain a personalized shopping account with us.
  • You can access a whole range of information with regard to your purchases at Sifymall. This is in addition to creating and maintaining shopping lists, managing your personal information like shipping and billing addresses, e-mail ID, and a whole lot more.
All you need to do is simply enter your User ID and password to be able to do all of the above.
Some salient features of 'My Account' include :
  • View Cart
  • Persistent Shopping Cart
  • Creating & maintaining Lists
  • Tracking Your Order
  • Changing Your Personal Details
  • My Address Book
   
View Cart Top
Clicking on 'View Cart' gives you the facility of monitoring your purchases while shopping with Sifymall.
The shopping cart will display:
  1. The individual products selected for purchase
  2. Price of each product and the value of the purchases (individual as well as total)
  3. Promotions / discounts / deals on the items bought
  4. Total amount of savings accrued
You can change your mind, if you want, at any time before checkout.
If you want to postpone a purchase:
  1. Select the product in the 'view shopping cart' page
  2. Click on 'Save selected item to wish list' - you can then save it to any of your lists (see Creating & Maintaining Lists below, for details on lists).
  3. You can even delete the selected item, if you wish.
   
Persistent Shopping Cart Top
Sifymall helps you to shop at your convenience! You can take a break halfway through your shopping by saving your shopping cart.
Just click on 'View Cart' and then click on 'Save Cart'.
You can come back at your leisure and resume shopping - maybe even consult a spouse or friend on a purchase, before actually buying!
What's more, Sifymall offers an unique 'Persistent Shopping Cart' feature. If, for any reason, your internet connection de-links halfway through your shopping, don't lose heart. Your shopping cart is automatically saved. The next time you log on, you're reminded of your old shopping cart. This means you can continue shopping as though nothing happened!
   
Creating & Maintaining Lists Top
Sifymall offers a unique facility which helps you to create and maintain various Shopping Lists of products that you would prefer to buy regularly or on a specific occasion.
Here's how you benefit:
  1. You can buy the products you've saved whenever you want, quickly and effortlessly.
  2. You can create different lists for different occasions & purposes.
  3. Alternatively, you can save an product by sending it to a specific list.
  4. For example a Diwali Shopping List (where you may save a dry fruit hamper, crackers and a shirt); Sister's Birthday List; Back to School list, etc.
  5. To add an item to a list, just click on 'Add to List', next to the item. Your current lists will now be displayed (for your convenience, we have provided a few starter lists, including Wish list).
  6. You can also add the item to any of the current lists, by choosing one of them & clicking 'add'. Else, you can create a new list, name it and add the chosen item to the new list.
   
Change Your Personal Details Top
If you have a customer account with Sifymall, you can change your e-mail address, User ID, Password & billing address whenever you wish.
Here's how :
  1. Click on 'My Account'
  2. Click on 'My Profile'
  3. Then make the necessary changes
You can also make changes to your e-mail subscriptions, subscribing or un-subscribing to our notifications, etc.
   
My Address Book Top
This facility helps you to maintain a list of addresses, especially those to whom you regularly send gifts. This means you don't have to enter the same address every time, you just need to copy from your address book.
   
Talk to us : Top
You can call us any time at 1-901-4253330 (Rest of India), 1-800-3453330 (Delhi & Mumbai).
   
Live Customer Support through Chat: Top
You can chat with us any time by logging into Customer Care Chat
Our Customer Support Associates are ready to answer your queries live by chat 24 hours a day - 7 days a week.
   
Send us an email : Top
Send an e-mail message to customercare@sify.com
   
Returns, Replacement & Exchange Policy: Top
SifyMall offers a returns & replacement policy for items that are :
  • Lost in transit
  • Damaged in transit, wherein we will replace these products at no extra cost to you.
  • You cancel the order after order has been authorised .
Damaged goods would have to be returned within 10 days of delivery. Typically replacement would happen only if:
  • Any book or Item is in its original condition.
  • Any unopened media (music CD, DVD, VHS tape, videogame, or software)
  • Any other merchandise that's in new condition including original packaging and accessories
Please note that we can process returns and refunds only for items purchased from SifyMall.com.
Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made. For cash on delivery orders refunds would be provided by cheque / DD in the name of the buyer. Refunds may also be claimed for cancelling unshipped items. Find out more about how to cancel orders.
 
SifyMall currently does not support exchange of any item for another item on SifyMall.
Shipping Charges: Top
  • The shipping charges for all items are either indicated on their product detail pages as free or extra shipping and will be calculated for you at the Cart Level / last step of the purchase process (the check out page) before you send us your order.
  • Shipping charges shown during check out are calculated cummulatively for all items present in your shopping cart.
  • Shipping charges will vary based on the following factors:
i) Nature of goods (eg. Jewellery, perishables & durables have different shipping charges)
ii) Despatch & delivery locations.
iii) Weight of goods being carried.
   
Shipping Duration (to be added to existing content) : Top
The shipping duration for items in an order are dependent on the following factors:
  • Items may be shipped by a variety of carriers.
  • Items may be shipped by air or surface transport based on nature of items.
  • Items may be dispatched from various locations based on where the merchants from whom they were sourced, are located. Hence dispatch locations may be different for each item in a single order. Transit time may be different from different dispatch locations to your order's delivery location.
  • Different items may require different durations for availability.
  • In case of Cash on Delivery (COD) orders, you will be contacted by our representative to verify & confirm the order details & delivery address details before the ordered items are dispatched. This will add another 2 days beyond the normal shipping durations in case of COD orders.
   
Delivery policy: Top
  • Please also note that each shipment of items in an order requires an adult's signature upon delivery.
  • Once your order reaches your city, you will be contacted by the Courier service to confirm a specific time for delivery.
  • In case of fragile (or perishable) items - at the time of delivery - please insist on opening the pack in front of the delivery boy so as to be sure that you have received your goods intact. Goods which are damaged or lost in transit are replaced completely free of cost as per our Replacement & returns policy.
  • In case of Cash on Delivery (COD) orders, at the time of delivery our authorised shipper (identifiable by relevant badges) will deliver the ordered goods to the recipient and collect the order value amount in cash from recipient. The shipper's representative shall also provide you with a receipt for the payment.
  • Special Handling: Many items that are extremely delicate (perishables like flowers & cream cakes) require special handling and will ship separately from other items in your order. These items are usually sourced & shipped locally from your city.
   
Partial Shipments : Top
You can buy several items on SifyMall in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be "Partial Shipment" of your order. This means that you will receive only a part of your whole order. In such cases:
  1. You will not be charged extra shipping charges for each subsequent shipment of items.
  2. You will be informed in advance before each shipment is dispatched to you.
  3. You can cancel the remaining items if you are not willing to wait for the items to be shipped at a later date. You will be refunded for the value of the remaining items. See our Replacements & refund policy for further details.
   
Shipping Locations : Top
Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations.
   
Out-of-Stock Items : Top
Any out-of-stock items in your order will be replaced by another item according to the wish of the customer else the particular product will be cancelled and the amount will be reversed to the customer.
   
Warranties & Guarantees of goods sold on SifyMall.com: Top
This site is provided by SifyMall.com on an "as is" basis. SifyMall.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, SifyMall.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. SifyMall.com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
All information contained on this web site, including information relating to products, ingredients and treatments, is for informational purposes only. It is often presented in summary or aggregate form. While SifyMall.com uses reasonable efforts to include accurate and up to date information in the Site, SifyMall.com makes no warranties or representations as to its accuracy. Information on this web site may also contain typographical errors. SifyMall.com assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on our web site.
   
PROMO LIST : Top
The Promo list on SifyMall lists all the discounts, bargains, deals & give-aways on SifyMall.com This feature helps you to find the best deal without losing precious internet browsing time searching for them all over the site.
Find out if your favourite brands are available for a steal right here on the Promo List.
   
Gift Advisor: Top
The SifyMall Gift Advisor is a unique feature on SifyMall that helps you to choose the right kind of gift for your loved ones for any occassion. The Gift Advisor generates a list of giftable items that are picked up from our vast array of products based on specific criteria like:
  • Your relation with Giftee
  • Occasion for gifting
  • Value of gift
You can save the list of gifts in your Gift list (or "Gift Registry") which you can create on your own in the My Lists section of the My Account page. So you never run out of gifting options when you use the SifyMall Gift Advisor.
   

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